Customer Specialist with Dutch (Remote Portugal)

Job description:

Description

Are you passionate about customer support? Do you enjoy helping users while working in a fast-paced, international environment? Join a global leader in customer experience management and support both e-commerce and tech-related projects—all from the comfort of your home in Portugal.This is a unique opportunity to combine customer service and technical support, assisting users with online shopping experiences as well as digital products and services.About the companyOur client is a global outsourcing leader delivering customer experience solutions for some of the world’s most recognized brands. With thousands of employees across multiple countries, they provide support in over 35 languages and foster a dynamic, multicultural, and inclusive work environment.What will you do?Provide customer support via phone, email, and chat in DutchAssist customers with orders, deliveries, payments, returns, and account-related queriesHandle technical support requests, troubleshooting issues related to digital products and online platformsSupport pre-sales inquiries and provide product/service informationManage and document cases in internal systems (in English)Collaborate with internal teams and technical specialists to resolve issuesEscalate complex cases when necessaryEnsure a high level of customer satisfaction and a positive brand experienceMultilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Requirements

Candidate profileFluent in Dutch (C1–C2) and good English skillsStrong communication and problem-solving abilitiesCustomer-oriented with a service-minded attitudeInterest in or experience with technical troubleshooting (preferred)Comfortable using computers, online tools, and ticketing systemsAbility to work independently in a remote environmentProactive, adaptable, and a team playerEU passport or valid residence permit for Portugal

Offer

What’s in it for you?Remote work within PortugalFull-time contract (40 hours per week)Long-term accommodation optionPrivate Health InsuranceRotational shifts, Monday to SundayInternational and multicultural work environmentFull training provided (including technical onboarding)Career development opportunities within a global company