Customer Service with German – Sofia/Remote in Bulgaria

Job description:

Description

Welcome to your new opportunity in Sofia, Bulgaria. You might not know it yet but this is one of Europe’s best kept secrets. Warm Balkan hospitality, amazing food, skiing just 20 km from the city centre, warm outdoor lifestyle in the summer plus you can take time out to enjoy Bulgaria’s lively beaches...ready to give it a try? Our client is an industry leader in the illuminated advertising industry. (neon lighting) While making great illuminated ads, they also work with famous artists to create abstract neon objects, sculptures and limited edition artworks.  Right now they are seeking fluent German speakers to provide assistance to their customers throughout the purchase process. So on a daily basis your main activities will be; Receiving customer online ordersInterpret and make sure the client’s request is fully understood including all specificationsCoordinate all aspects around the order – price, quality, quantity, payment terms, delivery time, etc…Following up on orders and ensuring correct and timely deliveryLooking for suitable solutions in case of problems (after care)Administrative follow-up and processing the orders in thepurchasing software systemTaking care of the invoicingEnsuring an excellent relationship with the suppliers

Requirements

Fluent German and a good level of EnglishGood PC skills and familiarity with standard software productsPro-activity and good time managementBe customer focussedExcellent communication skills – written and spokenAbility to think analytically and problem solvePositive thinking :-)  

Offer

Work from the office in Sofia or remotely from any where in Bulgaria. (Sunny Beach anyone? :-)Relocation packageExcellent local salaryFull time permanent job40 hours per week, no weekend or night-shiftsFull training providedThe experience of a lifetime. :-)