Customer Service Support with Dutch in Porto

Job description:

Description

Our client is a Portuguese company specializing in road infrastructure management, including asset management, operation, maintenance and toll collection services. With over 25 years of experience, they are a key player in Portugal, holding majority stakes in several road concessions and expanding its operations internationally. The company focuses on innovation, operational efficiency, and integrated service provision. The job: Perform customer service activities through direct digital channels, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales, as applicable—thus contributing to the achievement of company's objectives.   The activities:• Analyze and respond to inquiries from external entities, including police, judicial authorities, regulatory bodies, the ombudsman, and others, ensuring effective and timely handling. • Register customer requests for information, clarifications, or complaints in the system to ensure accurate tracking and documentation of customer processes.• Perform billing and collection activities, as well as revenue reconciliation when applicable, with the goal of ensuring efficient and accurate customer billing.  

Requirements

Proficient level of Dutch speakerEU citizenInterested in working and living in Porto, PortugalGood communication skillsWorking hours 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 23:00.

Offer

Complete relocation package with flight reimbursment and airport pick-up,We take care of all the important formalities such as immigration registration, social security and tax number, and inform them how to open a Portuguese bank account,Annual flight home,Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments.Accomodation included for the whole time of the contract,Christmas, holiday and meal allowance + productivity bonuses