Customer Service Specialist

Job description:

Description

#BeMoreSuchen Sie nach einer lohnenden Karriere, die Sie mehr tun und mehr erreichen lässt? Entfalten Sie Ihr volles Potenzial bei der Arbeit mit TDCX, einem preisgekrönten und schnell wachsenden BPO-Unternehmen.Sind Sie ein kundenorientierter Mensch, der leidenschaftlich daran interessiert ist, ein großartiges Markenerlebnis zu schaffen und zu verstehen, wie wichtig die Kundenbindung für das Wachstum und die Loyalität der Marke ist? Dann bewerben Sie sich für diese Rolle, werden Sie Teil eines brandneuen Teams für ein Projekt der Gesundheitsbranche.Top reasons to work with TDCX:• Attractive remuneration, great perks, and performance incentives.• Comprehensive medical, insurance, or social security coverage.• Premium workspaces.• Free coffee, tea and snacks at the office.• Engaging activities and recognition programs.• Strong learning and development plans for your career growth.• A positive culture for you to #BeMore at work.• Easy-to-locate area with direct access to public transport.• Flexible working arrangements.• Be coached and mentored by experts in your field.• Join a global company with 26 years of experience and hundreds of industry awards.Key Responsibilities:• As a competent contact person for our customers, you will take care of all administrative and technical concerns as well as after-sales questions via email, phone and chat.• You will solve problems and complaints through creativity to offer our customers an excellent service experience.• You will collaborate with other teams (for example, product, sales and customer experience) to ensure that we provide the best service to our customers.• You will store all customer-related data reliably in our systems.• You will know all our products by heart right down to the last point of the program.• You will live and apply the project mission - to make healthcare more human.

Requirements

Requirements:• You speak German at a native level and can also communicate well in English.• You enjoy communicating with customers and proactively try to find satisfactory solutions for them.• You always keep a cool head, even in heated situations.• You feel comfortable in a fast-paced, dynamic working environment and your way of working is characterized by independence and proactivity.• Previous customer service experience is an advantage.• Valid EU passport/Working Visa

Offer

Specific Role Conditions:• Working shift: 8:00 to 17:00 or 9:00 to 18:00 - Monday to Friday.• Hybrid working model after training and adaptation process.• Permanent contract.• Starting date: 4th December, 2024