Customer Service Representative with French

Job description:

Description

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French. ResponsibilitiesEngage in superior customer service by making information readily availableDemonstrate products and services as deemed necessary by clients and managementMake product knowledge readily available to self and other sales people through various resourcesFinds ways to sell products in the face of a down marketResearch client base to find new types of customers and sells to them accordinglyCreate a plan for gaining customers and then retaining them based on warranties or guaranteesAnalyze and creates a plan for engaging the target marketMake product appeal to the target marketTrain other sales people in the art of sellingDemonstrate superior time management skills and meets sales deadlines

Requirements

Key CompetenciesAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literate Candidate ProfileConfident and enthusiastic.The ability to work well as part of a team as well as independentlyNative French speaker and advanced level of EnglishFirst class written, verbal and interpersonal skillsWell organized, reliable and thorough

Offer

38,5h/week, from Monday to Friday, from 8.30 to 18.00Salary: 18.953,85€ gross/year + 1.800€ gross/year in performance bonusesReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Excellent work environment, great colleagues, social arrangements and personal developmentInternational business casual environmentFull time role - Monday to FridayTemporary ContractCompetitive Benefits package!