Customer Service Representative with English (Sofia Hybrid)

Job description:

Description

What’s Your Greater? Find it at ResultsCX.  Are you looking for a new career opportunity in a progressive and fast-paced environment? Showcase your skills and be recognised for your achievements at ResultsCX, where we provide exceptional customer service to our global clients while maintaining a supportive environment which helps you grow. In this role, you will be supporting Europe’s leading media and entertainment company by providing fantastic interactions with their customers. If you have a positive attitude, strong computer skills and the ability to solve problems, we want to hear from you. Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team. Hybrid is defined as minimum of 2 days per week working from the office and maximum 3 days remotely. Working hours are Monday - Sunday 10:00 - 23:00h.  What will you be doing?Providing customer support services via telephoneFocusing on customers’ needs and offering the best solutionResolving issues while providing the best services and products for our customers’ experienceMaximising all revenue opportunities in communications with customers 

Requirements

To be 18 years of age or olderGood communication skillsProblem-solving skillsGood command of English languageBasic computer literacyPositive attitude, strong work ethic and ability to work under pressureWillingness to learn, develop and improvePrevious experience in Customer Service is considered a strong advantage but not a requirement 

Offer

Enhance your language skillsHighly competitive remuneration packageRemuneration package includes Base Gross Monthly Salary of 1800 BGN during the training period, 1900 BGN during the rest of the probation period and 2100 BGN post probation periodOpportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN Gross MonthlyOpportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to base salary and Performance IncentiveFully paid Induction Training and ongoing development, support, and mentorshipFood vouchersBenefits – employee assistance program, additional health insurance, discounts and perksMultinational environmentFlexibility and work life balance with our hybrid working model