Customer Service Representative in Berlin (German Speaker)

Job description:

Description

You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?Your future company:An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele. What´s in it for you?Starting date: ASAPBeing part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brandsCompetitive salaryPossibility to partially work from home after the initial training monthsWorking in a dynamic and inclusive work environmentYour responsibilities and impact as a Customer Service Representative will be:Be the friendly and empathetic first point of contact for customers by representing the company professionallyContribute to the growth of the Customer Interaction Center by bringing fresh ideasUse your communication skills to resolve customer issues and maintain a good relationshipMost importantly: ensure that every customer walks away with a smile to reflect the company’s quality standardsSkills, qualifications and interests you need to succeed in this role:Native level of German with a proficient level of EnglishPrevious experience in luxury Customer Service or the Hotel industry (min. 2 years)Already based in BerlinHaving excellent verbal and written communication skillsBeing able to quickly understand customers´ needs and empathise with themStructured and well-organized way of workingExperience working in the automotive industry is a plus