Customer Service Representative, Estonian Speaker

Job description:

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the Team:As a Customer Service Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post–purchase support. Where you come in:You will answers incoming calls, place outbound calls, and respond to emails and social media requests in a timely manner; clearly documenting all correspondence in the company CRMDepending on a business need and capacity availability, you will support multiple lines of business that are in line with the strategic Company’s prioritiesYou will provide guidance to Dexcom Customers/Patients with regard to product offerings and e-commerce platform usageYou will utilize Salesforce / Genesys for incoming workload handlingYou will troubleshoot and seek solutions to problems related to questions and concerns received from Dexcom Customers/PatientsYou will perform other duties and assignments as required by the department.

Requirements

You have a customer-focused mindset, with strong empathy and listening skills to assist patients with their inquiries.You bring 1+ years of experience in operations or customer support.You possess strong verbal and written communication skills with excellent phone manner.You are able to collaborate effectively and drive results.You demonstrate problem-solving skills by working independently and in collaboration with other teams.You are fluent in English and Estonian.You are proficient in Microsoft Word, Excel, and Outlook.You have the ability to interpret reports and follow through on documentation such as procedure manuals and safety rules.

Offer

A front-row seat to life-changing CGM technology. Learn about our brave #dexcomwarriors community.A full and comprehensive benefits program.Growth opportunities on a global scale.Access to career development through in-house learning programs and/or qualified tuition reimbursement.An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required:0-5% Experience and Education Requirements:Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent. Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.