Customer Service Rep - Danish/Swedish/Finnish/Norwegian

Job description:

Description

The Customer Service Representative will be responsible for delivering high-quality support to customers of international brands, ensuring a positive and efficient customer experience across multiple communication channels, including phone, email, and chat.Key responsibilities include handling inquiries related to online purchases, providing order support and follow-up, delivering accurate product information, and resolving issues in a timely and professional manner. The role requires a strong customer-oriented mindset, ensuring customer satisfaction and meeting defined quality and performance objectives. We are looking for candidates with a high level of proficiency in one of the following languages: Swedish, Norwegian, Finnish and Danish. A good level of English is also required for internal communication and training purposes. The ideal profile should demonstrate excellent communication and interpersonal skills, a strong customer focus, and a proactive, problem-solving attitude. Previous experience in customer support is valued but not mandatory.

Requirements

 Native or fluent level in one of these languages: Finnish/ Norwegian / Danish / Swedish (mandatory) Good level of English for internal communication and training Strong customer orientation and problem solving skills Good communication and interpersonal abilities  Ability to work in a fast paced, international and multicultural environment  Previous experience in customer support is considered an asset, but is not mandatory

Offer

Competitive compensation package aligned with the market Paid and certified initial training with continuous support Possibility to transition to a hybrid or remote work model after 3 to 6 months, depending on performance and project needs International and multicultural working environment Career development and internal growth opportunities