Customer Service for Online Bank (Dutch/Flemish Speaking)

Job description:

Description

Are you ready to be the first point of contact for customers of one of the world’s largest financial service providers? Are you willing to be the crucial link in the Talk & Helpdesk team, assisting customers with inquiries about their debit cards, accounts, payments, and fraud while closely following procedures?If so, we have an exciting opportunity for you as a Customer Service Representative! Your responsibilities as a Customer Service Representative are:Handling customer inquiries, technical complaints, and questions related to online banking and the phone appProviding end-to-end solutions for technical questionsAssisting customers with questions about their cards, accounts, payment status, and fraud while following specific proceduresUsing phone and email channels to help customersFollowing security procedures around sensitive dataEnsuring accurate documentation of actions taken with customers in the system   

Requirements

Skills, qualifications, and interests needed to be successful in this role:Fluent in Dutch and a good level of EnglishA good listener, comfortable and skilled in communicating with peopleEnergetic and innovative, proactive in a fast-paced environmentInterest in the banking sectorReliable, able to handle sensitive data  

Offer

What’s in it for you?Permanent contractFull-time rotating shifts, Monday to Friday from 09:00 - 21:00 and weekends from 09:00 - 17:00. 5 days a week, 2 weekends per month.Fully paid training, professional development, and 2-week career evolution programEquipment provided by the companyGrowth opportunities within the companyTeam eventsFree Spanish lessonsPossible meal allowanceOngoing trainingInternational environmentSupport from the company regarding NIE and SSN Your future company:This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients. As a proud "people company" that continually adapts to maintain a safe working environment for its employees, they are looking for new candidates to join their multilingual team based in Barcelona.