Customer service - Dutch Speaker

Job description:

Description

Our client is a multinational company and global leader in the chemical sector, dedicated to the production and distribution of medical and industrial gases, renowned for its commitment to quality and innovation.In your day-to-day:- You will assist B2B clients and solve queries.- You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP.- Further you have to inform/provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations.- Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job.- In addition to that you receive, respond and handle all complaints regarding the shipment.- You will solve urgent requests from customers by aligning with planning and transport teams.- Check incorrect customer request and invoice if required.- Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices.- You will ensure that deliveries rejected by the customer are properly processed.

Requirements

You're the person we're looking for if: - You have previous experience in Customer Service (Front Office/ Order Entry /Back Office) - preferred. - You have a native or C2 level of Dutch and at least a B1 level of English. - You have SAP/ERP basic knowledge preferred. - You're able to communicate efficiently by phone and email with clients. - You have at least a High School Diploma. - You are proactive, data and goal-oriented and focus to answer our clients' needs.

Offer

- You'll have a Competitive Salary. - You'll have Health Insurance. - You'll get many Career Development Opportunities. - You'll get a Meal allowance. - Nutritional and Psicological appointments. - You'll get remote work (if you live outside Porto) or hybrid work (if you live in Porto).