Customer Service Agent with German

Job description:

Description

We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support German-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.

Requirements

Minimum Qualifications:Highschool Diploma (12th Grade) with a Certificate minimum - mandatoryEnglish and German Level C1/C2 - mandatory Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) Strong interpersonal, analytical, and communication skills Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Detail-oriented with strong customer focusPreferred Qualifications:Any Graduate degree (BA, B.Com, B.Sc, etc) Experience working in a FinTech/Crypto environment/company Strong problem-solving and decision-making abilities Ability to multitask, prioritize, and manage time effectively Familiarity with customer relationship management (CRM) systems and practices Interest in the crypto economy