Customer Service Agent with Dutch – Barcelona SPAIN

Job description:

Description

About us: We are a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories. As a Dutch-Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem-solving skills. Key Responsibilities:Serve as the first point of contact for Dutch-speaking guests, over the phone, ad- dressing inquiries, requests, and concerns promptly and professionally.Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.Assist guests with ticket purchases, reservations, and itinerary planning, ensu- ring seamless transactions and efficient service delivery.Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.Maintain a welcoming and organized work environment, including the cleanli- ness and tidiness of the plateau.Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.

Requirements

Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.Previous experience in customer service, hospitality, or a related field preferred.Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.Ability to multitask and prioritize tasks effectively in a fast-paced environment.Flexibility to work shifts, including weekends, evenings, and holidays, as needed.Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.Knowledge of the local area and tourist attractions is a plus.

Offer

Salary: of 22k gross/year.Bonus: of 2K gross/year.From Monday to Sunday from 9am to 9pm in 2 shifts. Two free weekends a month.Permanent contract of 39hs a week.Starting date: January 20th, 2025. Benefits:Competitive salary,Bonus system.Referral program, invite a friend and get up to 1000€.Opportunities for career advancement and professional development.A dynamic and inclusive work environment with a diverse team of colleagues.The chance to be part of creating magical moments for guests from around the world. Your skills and advantagesWe expect you to have a perfect command of the Dutch language, written and spoken.Your ability to react, your dynamism, your sense of welcome and your computer skills are essential for success in this position.You must also be a good listener and have a great ability to adapt.Your previous experience in a similar position will be an important base to contribute to the success of our team.