Customer Service Agent (Danish speaking)

Job description:

Description

The roleReporting to the Customer Service Team Leader, the customer service agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience. ResponsibilitiesEnable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;Identify and support players in any difficulties they might encounter;Provide explanations to customers about products/site/policies/ promotions, etc;Update customer account/details with necessary information when needed;Understand, guide, and support players in Responsible Gambling;Collaborate with our Fraud and payments team in customer queries;Understand AML and report any suspicious activity. 

Requirements

Knowledge, Experience & SkillsBe a fluent or native Danish speaker with a C1 level of English, both spoken and written;Flexible and willing to work on a shift basis;excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers;Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner);Detail oriented with the ability to handle stressful situations while maintaining a positive attitude. 

Offer

Employee benefits A professional environment with career progression opportunity.Relocation package to Malta including flight and 2 weeks of accommodationFresh daily breakfast and lunch tailored for all dietary needs (saving approx. 3K per year!).Private health insurance.Private dental insurance.Wellness allowance.Birthday leave.Company and Team building events. Apply today and be part of our success story!   Why Join Us? By joining our team, you will be part of an organization that prioritizes responsible gaming and places a strong emphasis on creating a safe and enjoyable gaming experience for all. If you’re ready to make a significant impact, lead a dedicated team, and contribute to the responsible gaming landscape, we’d love to hear from you.