Customer Service Advisor - Polish Market

Job description:

Description

At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.ResponsibilitiesHandle incoming calls and provide excellent customer serviceAssist customers with inquiries, issues, and complaintsProvide accurate and timely informationFollow company guidelines and proceduresWork effectively as part of a team

Requirements

Polish: C2 levelGood fluency in EnglishPrevious customer service experience preferredExcellent communication skillsAbility to work night shift hoursStrong problem-solving skillsAbility to work effectively in a team environmentDesirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Offer

What we offer38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to SundaySalary: €18.756 gross/year - Temporary contractIndividual career paths to grow within the projectWe are one of the world's largest provider of contact center servicesEngage in an excellent work environment and team building activities.Dynamic and international environmentDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.