Customer Care Specialist VIP (French market)

Job description:

Description

Join our Movement and Champion Restaurant Culture! ???? At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.  Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:  ????TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.????TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.????TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork appTheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.comWhat you will do:Answer incoming requests via phone, email and chatAssist our customers on questions about our electronic reservation book, our website or appPut yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Requirements

Who you are:Based in BarcelonaNative level of French and fluent in English. Speaking more languages are always welcome!An open minded person with a high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM tools Experienced in a customer support environment

Offer

What we offer you  ???? An awesome team (not everybody like our jokes, but we try our best) ⚖️ Flexible working environment (2 days home office per week) ???? Competitive fixed salary, bonus and equity (yes, equity!) ???? Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  ???? International teams - More than 30 nationalities and 16 offices worldwide ????️‍???? Highly inclusive working environment ????‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc ???? Continuous learning and development programs???? Free access to the Calm app  ⏳ A program dedicated to help you have the best work/life balance ???? Health insurance fully covered by the company ????‍???? Life Insurance and Disability at no cost to the employee  ???? Amazing offices with dining, coffee point on each floor, and leisure area    ???? Team building events (we love karaoke. A lot. A lot.)