Customer Care Specialist French Market

Job description:

Description

Your missionBe part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.Ensure clients know how to use Amenitiz and help them become product experts themselves.Build robust relationships with our customers to limit the churn rate.Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way.Provide our customers with any extra advice requested, always looking to go the extra mile!

Requirements

About you:You have outstanding communication skills both spoken and written in French and English. Spanish is a plus!You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Offer

Some of our favorite perks include…Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.We provide Stock Options that ensure you have ownership in our success.Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.Forget about waiting till the end of the month to get paid. Access your salary any day you want!Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.Energetic, fast-growing, and international environment (35+ nationalities).Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.Positive impact on the world