Customer Care Agent with German

Job description:

Description

Are you ready to be the calm voice in stressful situations? Join our RSA team at Allianz Partners, where you will help customers facing roadside emergencies such as vehicle breakdowns, accidents, or fuel-related incidents. Whether it’s a flat tire or a car that won’t start, your role will be to ensure help is on the way—quickly.What You Will Do:You will rotate between Front Office (FO) and Back Office (BO) as you develop your skills, but at the beginning, you will work only in Front Office.Front Office (FO) - Incoming CallsAnswer emergency calls from customers needing roadside assistanceGather essential details and quickly assess the situationCoordinate the appropriate assistance for each caseBack Office (BO) - Coordination and Follow-upDispatch: Arrange emergency transport through our systems and collaborate with Business Partners (BPs)Follow-up Calls: Organize additional services (car rentals, vehicle returns, pick-ups)Social Calls: Contact customers after the incident to ensure all needs are metTraining and DevelopmentWe invest in your success from the start:Duration: 4-6 monthsStructure: 3 progressive training phases, each with hands-on practiceSupport: Individual guidance from trainers, regular feedback, and clear growth pathsOnce you are fully multi-qualified, you will continue to develop with a new trainer focused on your long-term successShifts and Working HoursRegular Shifts: 08:00 - 23:00 (Monday-Sunday)Night Shifts: Only after completing full training and mastering skills (every 2 months for 5-7 days)Weekend Shifts: Assigned once you are confident and skilled in at least two areasShift schedules are fair and balanced, managed with your Team Leader

Requirements

Who We Are Looking For: Team players who remain calm under pressure and have a customer-oriented attitude Availability to work shifts, including nights and weekends (after training) Excellent German skills (C1 level) Why Join Us? Work in a dynamic, international environment with career advancement opportunities Be part of a company known for trust, care, and excellence in service