Cloud Application Support with German (Hybrid/Bulgaria)

Job description:

Description

At Astrea Recruitment, we are committed to transforming the challenges of finding a new jobinto an inspiring path of change and support. With pride, we can say that we have beenamong the best in the recruitment field for 17 years. For one of our clients –a global leader in customer experience solutions, dedicated tohelping businesses enhance their customer interactions, we are looking for a tech-savvyproblem solver with a passion for communication for a role of Cloud-based Application Support with German & English – Hybrid model.Your Mission:* Process and resolve support requests like a pro;* Dive into system logs to identify issues and trends;* Use your skills to perform remote troubleshooting with skill and ease;* Help us consistently achieve client KPIs and exceed expectations;* Contribute to and improve our client Knowledge Database;* Provide top-notch technical support to help clients solve problems.What You Bring:* Proficient in German and English, both written and verbal;* Familiarity with networking, ideally in Linux;* Strong troubleshooting and analytical skills to tackle challenges;* Previous experience with VoIP systems is essential;* Customer-oriented and a proactive collaborator;* Knowledge or education in telecommunications is a plus.What’s in It for You:* Extensive product training and access to educational platform;* Hybrid model of work after first 3 months on the job;* Enjoy a standard business week, Monday to Friday – no night shifts;* Competitive salary with opportunities for growth;* Join our reward and recognition program;* Participate in our talent management and development programs;* Work in a friendly, multicultural environment;* Enjoy additional fully-covered health insurance;* Get discounts for a sport card to stay active!Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).