Beauty Advisor with French in Porto

Job description:

Description

Are you looking for your next career move as Beauty Advisor?Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job!Share your passion for beauty products and work for a luxury brand.What you'll doAs a Beauty Advisor, you'll set and maintain the highest levels of service for consumers and guests;Provide advice, answer questions, and promote the client’s brands in every interaction;Communicate with consumers by telephone, email, live chat, messaging and social media;Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;Place orders, resolve technical queries, and undertake associated administrative activities;Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;Liaise with leadership and other teams to ensure a full resolution for the consumer;Understand the potential risk to the business of some inquiries/complaints;Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

Requirements

Fluent level of written and verbal communication skills in French;Good level of written and verbal communication skills in English (minimum B2);Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;As a Customer Care for Beauty Products, you'll need previous call center experience in sales and/or customer service capacity;Aptitude for problem-solving;Dynamism and team spirit;Flexible and quick learner, able to adapt continuously.

Offer

Excellent work opportunity in a leading multinational company;Stable work and career progression; Inspiring leadership;Working with global brands;Employees empowerment and value;Health Insurance since day one in the company;Reimbursement of your initial flight costs after 9 months and airport pick up;Annually complementary return flight to your home country (within Europe);Possibility to live in one of our apartments;Free organized sport activities and events.