Norwegian CS, trainer, QA, TL - Riga - Paid Relocation

Job description:

Description

The job - We do hire for agents(voice and none voice), Trainer, Quality Analyst and teamleaderYou will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company. Your daily work will include tasks like these:Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limitsUse guides and protocols provided during the training to ensure customer satisfactionProvide professional customer supportCollaborate with other agents or teams in case of more complex cases

Requirements

You speak and write Norwegian at a B2 or C1 level and you can communicate in English (B1).Experience in customer care is a plus but not required.You have a good understanding and level of computer handling skills.Excellent problem solving skills with the capability of research and identification of the right information.You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

Offer

Possibility to work from nice offices in RigaAccommodation for 2-4 weeksPaid flightCareer development possibilities within the companyPrivate medical health careMonthly food tickets