Nordic Speaking Team Leader to Riga, Latvia

Job description:

Description

Do you speak one of the following Nordic languages; Swedish, Finnish, Norwegian or Danish and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. The Client has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.

Requirements

Customized working schedule depending on the service window received from the clientNear native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systemsAt least 1-2 years’ experience as customer service Team LeadComputer literate with a minimum typing skill of 30 wpm with 90% accuracyExcellent people management skills should have experience in previous rolesGood experience in MS Office – Word, Excel, and PowerPointStrong experience in presentation skillsExcellent communication and customer service skillsExcellent analytical and problem-solving capabilitiesAbility to drive initiatives in the team with creativity and a long-term visionExperience in initiating and implementing process improvementsExperience in Customer Support/Customer Relationship/Customer ServiceHands-on experience in back-office activities – Live Chat and Social MediaTake ownership to manage deliverables across multiple assignmentsShould be a self-motivated achiever