Customer Support or Content Moderator (Italian speaker)

Job description:

Description

Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work within social media? Then continue reading! Your responsibilities and impact as a Customer Service Specialist:Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social mediaSupplying customers with the necessary information and solving any issuesFollowing up of issues if neededContent Moderator:Validating all written content for a social media platform, confirming its accuracy and qualityHaving the opportunity to share your ideas, in order to improve the quality of our workBeing part of a team that makes the world’s information more accessible and usefulBecoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality Skills, qualifications and interests you need to succeed in this role:A native level of Italian and at least a B2 level of EnglishPassion for customer service, content moderation, or technical support Knowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and committed to a longer stay in Portugal Living in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU-country What is in it for you?Type of contract: Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week), shifts 24/7 Monday to SundaySalary conditions: 1050 € gross/month + performance bonus 120 € from 4th full monthHelp with acquiring the NIF and SSNA relocation package of 360 euros per month for the first three monthsPaid professional trainingFun and engaging company-wide initiativesExcellent work culture What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow