Customer Service Agent (Swedish) - VALENCIA

Job description:

Description

Do you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Valencia! As a Customer Service Agent, your responsibilities include:Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)Assisting customers with installations and new settings of their terminalsTroubleshooting reported issuesMaintaining a good customer relationship

Requirements

What we are looking for:Strong communication/social skillsPositive attitude towards changesService-minded and able to handle conflicts in a constructive mannerTeam playerStrong listening skillsA solution-oriented approach without losing eye for detailAbility to solve things independently and take ownership of your workMotivation to contribute to our customer satisfaction and business success What you need:Excellent level of English (written and spoken)Native level of Swedish (written and spoken)Tech-savvy: the ability to work with different IT systems and programsFlexibility with regard to working hours (including evening and weekend shifts)Customer Service / Tech support experience is a plus, but not a must

Offer

What’s on offer:Multicultural, fun and friendly work environmentInternal growth opportunities (amazing opportunities for career progression)Extensive paid trainingPermanent position and competitive salaryUnlimited coffee, fresh fruit during office daysFree online Spanish lessons (outside working hours)Comprehensive support for mental health and well-beingGreat staff parties – a very important part of the team building! We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.