Italian Support for Social Media - Instant Messaging

Job description:

Description

Give people the power to build community and become a member of our strong and growing social media team in Athens!We are looking for talents with great Italian & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.We invite you to be part of a strong team that helps to build a better online user experience.Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus). What you will do:Handle tickets, following support procedures and policies.Communicate with customers via chat & e-mail, following support procedures and policies.Follow specified workflows for incident identification, escalation, resolution and closure.Track and follow cases to ensure they closed in an efficient and timely manner.Apply a content policy to digital content and execute handling procedures with consistency.Work towards reaching targets as set out by client statement of work as well as internal targets.Ensure high quality and safe experiences for both people and businesses.Follow company and client procedures and guidelines. What we expect from you:Superior verbal and written skills in Italian Very good English knowledgeAbility to understand the main ideas of complex text on both concrete and abstract topicsAbility to fluently interact without strain for either party.Experience working with direct consumers, in B2C environment; B2B is a distinct advantageHigh attention to details and follow throughAn effective team player who is able to also work independentlyProven ability to deal with problems and solve them effectivelyProfessional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experienceRobust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)What we offerComplete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearRefer-A-Friend: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.Thinking about relocating and wondering about cost of living in Greece? Get an idea here:Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.Find out moreWould you like to see more Italian speaking jobs options?Do you need even more available jobs?