Front Office Intern

Job description:

Description

Front Office Internship in Milwaukee, WI • Always provide the highest quality of service to the guest and anticipate and exceed guest expectations. • Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. • Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. • Effectively operate the hotel computer system or property management system upon certification. • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities). • Monitor room availability, selling strategies, discounts, and frequent guest program benefits. • Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints. • Promote teamwork and associate morale. • Perform other duties as assigned