Dutch Customer Support Representatives for Pandora

Job description:

Description

Ready to give a voice to people's love? Work with us for one of the world's most loved jewellery brands!Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery.Be the one who will voice to people's loves, join our team!What your responsibilities will be:Handle calls, emails and chat with a sense in DutchGood knowledge of English language (B2+)Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.Provide and maintain strong, professional relationship with clients and show customer service empathy.Log calls/cases from customer into the customer relationship database, including shipping instructions.Track and follow cases to ensure they closed in an efficient and timely manner.QualificationsExcellent command of DutchGreat communication & soft skills, as well as problem-solving skillsComputer knowledge/tech savvinessAbility to multitask and have strong interpersonal skills.Ability to work in rotating shifts and availability to work overtime when/if required.Work experience in customer support will be considered as an advantageWhat we offer:Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearReferral Program: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.Thinking about relocating and wondering about cost of living in Greece? Get an idea here:Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.Find out more!Would you like to see more Dutch speaking jobs options?Do you need even more options? View all of our available jobs.