Dutch Customer Advisor for Digital Wallet Support - Remote

Job description:

Description

 About the CompanyJoin a multinational financial technology leader that powers one of the most trusted online payment systems globallyThis company supports money transfers across the majority of countries worldwide, enabling secure and seamless digital transactionsAs part of a multilingual and multicultural team in Lisbon, you'll be at the heart of digital innovation in financeHandle inbound and outbound calls to support customers and manage payment collectionAssist users with funding their accounts, explaining transaction options, and resolving issuesEducate customers about their account history and the platform’s protection policiesIdentify and support vulnerable or insolvent customersSchedule convenient callbacks and transfer cases to specialized departments when neededUpdate internal systems with notes on each customer interaction

Requirements

Dutch at C2 level and good command of English (B2)1-2 years of experience in retail, hospitality or customer service (call center experience preferred)Strong negotiation skills and high customer empathyConfident using Microsoft Office and navigating PC-based software toolsFast learner, adaptable to new technologies, and capable of multitasking across different product queuesIndependent, results-oriented, and committed to delivering excellence

Offer

Work-from-home setup after completing 1 month of onsite training in LisbonMonday to Friday schedule from 08:00 to 17:00 (weekends off)6-month contract with full training providedBe part of an international, supportive work environment in one of Europe’s most vibrant cities