Customer Technical Support with Portuguese

As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.

• Excellent verbal and written English & Portuguese (min B2);
• 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution;
• Experience in multiple communication channel queue environments both phone and email support;
• Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills;
• Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries;
• Experience analyzing data, trends, and client information to identify product or service enhancement opportunities;
• Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications;
• Ability to multitask using different media programs